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The player's withdrawal is delayed for unfamiliar purpose. Just after our intervention, we have been in the position to assist the player to have their winnings. The participant confirmed they acquired the money in the long run. The Participant’s criticism has been resolved correctly.
The participant from The usa had requested a withdrawal lower than two months right before submitting this grievance. Their funds hadn't been received but.
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The player's balance disappeared for not known explanation. The complaint was closed given that the player stopped responding.
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After a series of communications amongst the participant, the Grievances Staff, and also the casino, the casino traced the payment with their bank and returned the player's cash to his casino account. The participant verified that the issue were solved and expressed his satisfaction With all the resolution method.
The participant from The us has asked for a withdrawal a person week ahead of distributing this criticism. Unfortunately, winnings haven’t been been given nevertheless. We turned down the criticism as the player failed to respond to our messages and issues.
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Once We have now all this information, We are going to Be sure to escalate this to the appropriate Section to become reviewed. You can acquire an e-mail with the result.